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Front Desk / Reception

Job Description

The Front Desk is responsible for the reception area at the spa. Includes the greeting of all guests, answering phone calls, assisting guests with questions regarding spa services and products, booking appointments, checking the guest into the computer system and charging for services performed.

Responsibilities include but are not limited to:

  • Properly open and close spa each day according to Standard Operating Procedures.
  • Accurately book, change, confirm and cancel spa appointments.
  • Acknowledge and greet everyone who enters and leaves spa facilities.
  • Provide detailed descriptions of spa treatments, packages, services, facility features and hours of operation.
  • Utilize spa computers with skill and proficiency.
  • Maintains petty cash.
  • Answer the phone promptly and use the guest’s name throughout the phone conversation.
  • Actively promote the spa, treatments, services, sessions and retail, as well as programs, promotions and/or discounts available.
  • Maintain eye contact when addressing external and internal guests.
  • Handle guests’ questions and concerns professionally and courteously.
  • Provide accurate, appropriate and immediate responses to all requests by guests, ensuring complete guest satisfaction.
  • Maintain a clean; safe, fully stocked and well organized work area.
  • Maintain a positive attitude and contribute toward a quality work environment.
  • Communicate to management any and all occurrences involving staff or guests in the spa that require attention.

Requirements:

  • Extremely detail oriented
  • Possess excellent communication skills
  • A friendly, people-oriented, customer driven individual
  • Ability to multi-task and prioritize effectively
  • High school diploma or equivalent education required.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is required to stand; walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb or balance; stoop, kneel, crouch or crawl. The employee must regularly lift and/or move up to thirty (30) pounds. Specific vision abilities required by this job include close vision, distance vision, color acuity, peripheral vision, depth perception and the ability to adjust focus.

*Note* All responsibilities and requirements stated are essential job functions. This job description in no way states or implies that these are the only duties to be performed by the staff occupying this position. Staff members may be required to perform other job-related duties as may be requested.

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