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Spa Attendant

Job Description

The Spa Attendant has overall responsibility for monitoring and cleaning the spa to include but not limited to, reception area, waiting areas, treatment rooms, storage rooms and prep area. Incumbent must utilize available resources to provide excellent guest satisfaction. The Spa Attendant will meet or exceed productivity and cleanliness standards, taking corrective action as needed to ensure standards are maintained. Work hours/days vary as dictated by business needs, and may include weekends and holidays.

Responsibilities include but are not limited to:

  • Thoroughly clean all assigned areas within prescribed standard guidelines.
  • Properly and safely use authorized cleaning agents.
  • Maintain the inventory of all items placed in the spa.
  • Maintain and rotate an adequate supply of clean linen and towels.
  • Deliver linens and other items as needed.
  • Keep all areas of the spa including storage areas clean and organized.
  • Assist Spa Manager in the monthly linen and towel inventory.
  • Report any damaged or missing items or maintenance repair needs to your supervisor.
  • Helps ensure facility is only accessed by actual guests and that it is safe and secure at all times
  • Acknowledge and greet everyone who enters and leaves spa facilities.
  • Maintain eye contact when addressing external and internal guests.
  • Handle guests’ questions and concerns professionally and courteously.
  • Provide accurate, appropriate and immediate responses to all requests by guests, ensuring complete guest satisfaction.
  • Maintain a positive attitude and contribute toward a quality work environment.
  • Communicate to management any and all occurrences involving staff or guests in the spa that require attention.

Requirements:

  • Extremely detail oriented.
  • Possess excellent communication skills.
  • Friendly, people-oriented, customer driven individual
  • Ability to multi-task and prioritize effectively
  • High school diploma or equivalent education required.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is required to stand; walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb or balance; stoop, kneel, crouch or crawl. The employee must regularly lift and/or move up to fifty (50) pounds. Specific vision abilities required by this job include close vision, distance vision, color acuity, peripheral vision, depth perception and the ability to adjust focus.

*Note* All responsibilities and requirements stated are essential job functions. This job description in no way states or implies that these are the only duties to be performed by the staff occupying this position. Staff members may be required to perform other job-related duties as may be requested.

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